Return and Warranty Policy:
Our return policy is based on the simple principle of servicing our customers. We enjoy an extremely low rate of return due to upfront service and accurate information about products before they are ordered.
Unused merchandise can be returned for a full refund within 30 days of purchase. Please mail your package in a prepaid, insured trackable method to our store address.Shipping charges are excluded from refunds.
If you need to return an item because it is not what you ordered, contact us and we will refund shipping charges as well. You will find we are very easy to work with and put the customers interests first.
All products are covered by the manufacturers warranty. Warranty terms vary between manufacturers as well as products, so please refer to your documentation for details. If you have warranty questions please feel free to contact us. Keep all manufacturer bicycles to help yourself communicate with us, or them directly if the need arises. Be aware that shipping and service charges are not covered by manufacturers warranty.
Shipping & Returns
You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the World. we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
APO and Military
FedEx will not deliver to an APO address, please use a street address of a friend or relative to help facilitate the delivery.